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Quality management questions

Learning Goal: I’m working on a management multi-part question and need an explanation and answer to help me learn.

Read the article thoughtfully and answer the following questions:

  • Summaries the article using your own words. (03 Marks) (250 – 300 words)
  • According to the article, Total Service Management (Figure 1 – Transport Model) is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach ( 03 Marks) (100 -150 words )
  • Model Leonard Berry is one of dynamic models used to measure the service’s quality in railway passenger transport. Demonstrate its dimensions with specific examples. ( 03 Marks) (100 -150 words )
  • Do you think that the dynamic models can help service companies to improve its customer’s satisfaction levels? Why? ( 03 Marks) (100 -150 words )
  • To which extent do you think that the dynamic models is applicable in production industries? Explain, ( 03 Marks ) ( 150 – 200 words )
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